Cancellation & Refund Policy
- If you are contracting as a consumer, you may cancel a Contract at any time within seven (7) days beginning on the day you received the Order Confirmation. In this case, you will receive a full refund of the price / moneys paid for the Services to be rendered in accordance with our refunds policy stipulated below.
- To cancel a Contract, you must inform us in writing. You must collect all items forwarded to us in respect of the Services to be rendered immediately at your own cost and risk. If you fail to comply with this obligation, we may have a right of action against you for compensation.
- You will not have any right to cancel a Contract for the supply of any of the Services if your items have been despatched from our premises.
- When you cancel the Service:
- within the seven-day cooling-off period from date of receipt of Order Confirmation: because you have cancelled the Contract between us within the seven-day cooling-off period (see clause above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given written notice of your cancellation. In this case, we will refund the difference between the quoted price of the Services and all costs or expenses which may include but are not limited to permit costs, transport costs, storage cost etc. that we have already incurred.
- after the seven-day cooling-off period: because you have cancelled the Contract between us after the seven-day cooling-off period and most of the administration work has been attended to, we will process the refund due to you as soon as possible. In this case, we will refund the difference between the quoted price of the Services minus 60% of the quoted price of the Service for administration costs minus any other penalties and/or costs which may include but are not limited to permit costs, costs for chemicals in respect of the preservation process, transport costs, storage cost etc.
- We will usually refund any money received from you using the same method originally used by you to pay for the Service.
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